Refund and Returns Policy

RETURNS POLICY

You can inform us your intend to return the product within 14 days of receiving your product. You have a further 14 days after informing us your intent to get the product back to us. We (powercleanproducts.com) cant offer a refund or exchange outside of this time period.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging

In the unlikely event there is a problem with a product please contact us on 028 91 312173 and we will try our best to help resolve the issue over the phone.

If you do wish to return your order, or certain items from it, please email info@powercleanproducts.com. When returning an item please make sure to include your order details and reason for return in the packaging.

WARRANTY RETURNS

If you wish to claim a product/part under warranty, please contact us, so we can try help resolve your issue without the need to return the product/part back to us.

Please note our product(s) carry a ‘return to base’ warranty, meaning you are in charge of the return postage costs.

When returning a product/part, make sure to include your order details, contact details and reason for return in the packaging. Our returns address is:

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@powercleanproducts.com.

Shipping returns

To return your product, you should mail your product to:

Power Clean Products, 12 Cardy road,

Greyabbey, Newtownards, Co. Down, Northern Ireland, BT22 2LS

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.